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Shaping Digital Experiences

We partner with organizations from idea to implementation, shaping digital products that are intuitive, seamless, consistent, and designed to create meaningful value for both users and businesses.
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10+
UI/UX Experts
10+
Digital Products
+
Industries
%
Customer Satisfaction
%
Faster Delivery

About Us
Shaping Digital Experiences

Every product and service starts with a human need. We believe a great experience is more than a beautiful interface — it is about how easily people can access, use, and find value in every touchpoint.

Our CX team partners with organizations throughout the journey — from understanding users and identifying problems to designing solutions, validating ideas, and continuously improving experiences — connecting customer needs with business goals.

Understand People
Simplify Experiences
Create Value

Comprehensive Digital Experience Solutions

Digital Experience Design
Research and create seamless experiences across digital products, platforms, and services.
Experience Strategy
User Journey
Information Architecture
Interaction Design
Prototyping
Product Design
Transform business requirements and user needs into intuitive, effective digital products.
Product Design
User Flows
Wireframes
UI Design
Prototyping
User Research
Discover user needs, behaviors, and insights to inform better design decisions.
User Research
Interviews
Surveys
Usability Testing
User Personas
Service & CX Design
Design and optimize customer journeys, services, and touchpoints across the digital ecosystem.
Customer Journey
Service Blueprint
Touchpoints
Experience Strategy
Service Design
Design System Management
Build consistent, scalable design systems that support efficient product development.
Design Foundations
UI Components
Component Library
Design Standards
System Governance
Design Quality & Accessibility
Ensure design quality, consistency, and accessibility across devices and digital platforms.
Design QA
UI Evaluation
Consistency
Accessibility
Responsive Design

Featured Work
200+ digital products, platforms, and services

Digital Labor Contract Platform
The Ministry of Home Affairs' Digital Labor Contract Platform is a nationwide information system that supports the digitalization, management, and electronic exchange of labor contracts (eContracts), operated and managed by the Ministry of Home Affairs.
Project Scope
15 business scenarios analyzed.
95+ screens designed to meet business requirements.
36 reusable UI components developed.
18 contract templates standardized.
100% of designs validated through Design QA.
Key Results
38% faster processing.
91% task completion rate.
95% Design System compliance.
28% reduction in UAT errors.
Standardized experience nationwide
5M+
Labor Contracts
95%
Customer Satisfaction (CSAT)
+45%
Task Completion Rate
98%
UI Consistency
30%
Faster Delivery
VNPT Invoice
VNPT Invoice is an efficient and fast invoicing and sales management solution. It enables businesses to create invoices easily and accurately, helping streamline and optimize business processes.
Project Scope
12 invoicing processes analyzed.
90+ financial screens designed.
37 reusable UI components developed.
18 financial business patterns standardized.
100% of designs validated through Design QA.
Key Results
31% faster invoice processing.
94% task completion rate.
37% reduction in data entry errors.
97% UI consistency achieved.
24% reduction in front-end rework.
10M+
Invoices processed
95%
Customer Satisfaction (CSAT)
+45%
Task completion rate
98%
UI consistency
30%
Faster delivery
Mobile Office
An integrated enterprise collaboration platform that enables employees to communicate, collaborate, and manage their work anytime, anywhere.
Project Scope
20 invoicing processes analyzed.
300+ financial screens designed.
45 reusable UI components developed.
25 financial business patterns standardized.
100% of designs validated through Design QA.
Key Results
33% reduction in navigation steps.
40% increase in task completion efficiency.
60% increase in UI consistency.
100% Design QA quality compliance.
28% reduction in implementation effort.
3M+
Conversations
95%
Customer Satisfaction (CSAT)
+40%
Task completion rate
98%
UI consistency
30%
Faster delivery
VNPT OneSME
VNPT OneSME is an integrated digital commerce platform that enables businesses and household businesses to discover, purchase, and manage digital solutions through a unified self-service ecosystem, accelerating digital transformation with a seamless online experience.
Project Scope
18 customer journeys analyzed.
125+ responsive screens designed.
46+ reusable UI components developed.
180+ design tokens established.
100% Design QA completed.
Key Results
42% faster registration.
94% task completion rate.
96% Design System compliance.
31% reduction in UAT errors.
88% component reuse rate.
200+
Digital Services
500K+
Business Users
125+
Responsive Screens
46
Reusable Components
180+
Design Tokens
VNPT SmartCA
VNPT SmartCA is a cloud-based digital signing solution that delivers a secure, compliant, and seamless e-signing experience across web and mobile platforms.
Project Scope
14 digital signing processes analyzed.
150+ responsive screens designed.
34+ security-focused UI components developed.
18+ digital signing patterns standardized.
100% Design QA completed.
Key Results
Reduced signing steps from 8 to 5.
42% faster signing.
35% reduction in authentication errors.
96% UI consistency.
A secure and seamless digital signing experience.
2M+
Digital Signatures
95%
Customer Satisfaction (CSAT)
+45%
Task completion rate
98%
UI consistency
30%
Faster delivery
Vietnam Airlines – Smart Customer Identification System
An AI- and biometric-powered customer identification platform that supports customer authentication, identification, and identity management, improving accuracy and security while optimizing transaction processes.
Project Scope
10 identity verification processes analyzed.
72+ authentication screens designed.
28+ security-focused UI components developed.
14+ digital signing patterns standardized.
100% Design QA completed.
Key Results
Reduced authentication steps from 7 to 4.
45% faster authentication.
35% reduction in user errors.
98% UI consistency.
A seamless biometric authentication experience.
99.9%
Identity Recognition Accuracy
95%
Customer Satisfaction (CSAT)
+45%
Authentication Speed
98%
UI consistency
30%
Faster delivery
Agricultural Database
A centralized agricultural data platform that enables government agencies to collect, manage, and share agricultural data, supporting data-driven decision-making and advancing digital agriculture initiatives.
Project Scope
22 data processes analyzed.
105 administrative screens designed.
40+ reusable UI components developed.
18+ dashboard patterns standardized.
100% Design QA completed.
Key Results
36% faster data retrieval.
34% increase in work efficiency.
28% reduction in data errors.
96% UI consistency.
A unified agricultural data platform.
10M+
Records Managed
95%
Customer Satisfaction (CSAT)
+35%
Task Completion Efficiency
98%
UI consistency
30%
Faster delivery
VNPT Composable Platform
A composable digital platform that enables organizations to rapidly build, integrate, and scale digital services through reusable business capabilities and an API-first architecture.
Project Scope
50 business capabilities modeled.
80+ module interfaces designed.
60+ enterprise components developed.
100+ reusable services integrated.
100% quality assurance completed.
Key Results
45% faster service composition and deployment.
95% developer satisfaction.
70% reduction in duplicate patterns.
98% UI consistency.
A scalable digital platform.
100+
Reusable Services
50+
Business Capabilities
95%
Developer Satisfaction
98%
UI Consistency
30%
Faster Deployment
Digital Labor Contract Platform
The Ministry of Home Affairs' Digital Labor Contract Platform is a nationwide information system supporting the exchange, management, and utilization of electronic labor contract data (eContracts), operated and managed by the Ministry of Home Affairs.
Project Scope
15 business scenarios analyzed.
95+ requirement-driven screens designed.
36 reusable UI components developed.
18 contract templates standardized.
100% of designs validated through Design QA.
Key Results
38% faster processing.
91% task completion rate.
95% Design System compliance.
28% reduction in UAT errors.
Standardized experience nationwide.
5M+
Labor Contracts
95%
Customer Satisfaction (CSAT)
+45%
Task Completion Rate
98%
UI Consistency
30%
Faster Delivery
National Employment Exchange Platform
A nationwide digital employment platform connecting job seekers, employers, and government agencies through recruitment services, job matching, and labor market information.
Project Scope
18 recruitment processes analyzed.
98 employment screens designed.
38 reusable UI components developed.
16 job-matching models standardized.
100% of designs validated through Design QA.
Key Results
34% faster job matching.
92% task completion rate.
30% increase in recruitment efficiency.
96% UI consistency.
A unified employment services ecosystem.
1M+
Job Seekers
95%
Customer Satisfaction (CSAT)
+40%
Task Completion Rate
98%
UI Consistency
30%
Faster Delivery
VNPT Composable Platform
A composable digital platform that enables organizations to rapidly build, integrate, and scale digital services through reusable business capabilities and an API-first architecture.
Project Scope
50 business capabilities modeled.
80+ module interfaces designed.
60+ enterprise components developed.
100+ reusable services integrated.
100% quality assurance completed.
Key Results
45% faster service composition and deployment.
95% developer satisfaction.
70% reduction in duplicate patterns.
98% UI consistency.
A scalable digital platform.
100+
Reusable Services
50+
Business Capabilities
95%
Developer Satisfaction
98%
UI Consistency
30%
Faster Deployment
VNPT Global Solutions
VNPT Global Solutions (VGS) is the international business unit of VNPT Group, operating as an AI-enabled Global Development Center that provides digital solutions and services to enterprises and government organizations worldwide.
Project Scope
65 multilingual pages designed.
30+ reusable UI components developed.
12+ customer journeys optimized.
A standardized global UI guideline established.
100% quality assurance completed.
Key Results
45% increase in user engagement.
38% improvement in content discoverability.
98% UI consistency.
30% reduction in maintenance effort.
A scalable design platform.
40+
Countries
95%
User Satisfaction
45%
User Engagement
98%
UI Consistency
30%
Faster Deployment
Agricultural Database
A centralized agricultural data platform that enables government agencies to collect, manage, and share agricultural data, supporting data-driven decision-making and advancing digital agriculture initiatives.
Project Scope
22 data processes analyzed.
105 administrative screens designed.
40+ reusable UI components developed.
18+ dashboard patterns standardized.
100% Design QA completed.
Key Results
36% faster data retrieval.
34% increase in work efficiency.
28% reduction in data errors.
96% UI consistency.
A unified agricultural data platform.
10M+
Records Managed
95%
Customer Satisfaction (CSAT)
+35%
Task Completion Efficiency
98%
UI Consistency
30%
Faster Delivery
VNPT-IT Website
A corporate digital platform showcasing VNPT-IT's technology capabilities, products, solutions, and digital transformation ecosystem, connecting government agencies, enterprises, and society through digital solutions.
Project Scope
14 solution areas organized and presented.
8 technology capability groups showcased.
150+ digital products and solutions presented.
1,000+ projects deployed nationwide.
20+ countries and territories served.
Key Results
2,500+ technology experts contributing to digital solutions.
500+ customers served.
34 provinces and cities covered.
8 ministries and government agencies supported in digital transformation.
8 data centers supporting digital infrastructure.
1,000+
Projects Deployed
150+
Digital Products & Solutions
2,500+
Technology Experts
500+
Customers
20+
Countries & Territories
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Experience Design Process

From understanding users to creating valuable experiences and continuously improving them.
1
DISCOVER
Understand & Explore
Stakeholder Interviews
User Research
Requirements Analysis
Current-State Assessment
Opportunity Identification
2
DEFINE
Analyze & Align
Synthesize Insights
Identify Core Problems
Define Solution Direction
Set Objectives
Create Design Plan
3
DESIGN
Design & Prototype
Solution Design
Wireframes & Prototypes
UI Design
Design System Development
Usability Testing
4
DELIVER
Build & Handover
Design Validation
Finalization & Handover
Implementation Support
Collaboration with Development Teams
Standards Compliance
5
MEASURE & IMPROVE
Evaluate & Continuously Improve
Measure Performance
Collect Feedback
Analyze Data
Recommend Improvements
Continuously Optimize Experiences

Shaping Better Digital Experiences

Have a product, service, or experience challenge to solve? Get in touch with us to explore opportunities and create the right solutions together.
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11,000+ businesses have partnered with VNPT SI